Conference Presentations

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November 29, 2018
2018 APAC Annual General Meeting Presentation
2018 APAC Annual General Meeting (AGM) Presentation
October 3, 2018
Artificial Intelligence and Blockchain in Hiring and Background Screening
Presenters: Rick Barfoot, HRNX Integrations; Kannan Chettiar, Avvanz Pte Ltd | Industry 4.0's dimensions which include Artificial Intelligence and Blockchain have a large role to play in talent acquisition and background screening. These technologies will hugely disrupt the space and this has started as we talk about it. In this exciting and interactive seminar, we will speak about these innovative technologies and let you take a peek into how breathtaking changes can happen in our space. | Presented at the 2018 Annual Conference
October 3, 2018
Best Place to Work: Designing an Engaged Company Culture
Presenter: Tammy Cohen, InfoMart | There are books and webinars on the power of employee engagement. However, these programs are traditionally designed for fortune-sized companies and can be hard for smaller businesses to deploy and maintain. Backed by her own 20+ "Best Place to Work" awards, Cohen equips her audience with the steps to design a robust engagement program. Learn to effortlessly recruit volunteers, maintain the program, and watch employees fall in love with their jobs. Attendees walk away with immediate ideas and action items, including 5 employee-led committees. | Presented at the 2018 Annual Conference
October 3, 2018
Best Practices to Protect Against Cyber Attacks And Liability
Presenters: Matthew Berkowitz, Carr Maloney P.C.; Brett Bogan, RELX Group | Background screeners possess and maintain sensitive information about third-parties and may face extensive liability and significant exposure as the result of a cyber attack or data breach. The presentation will highlight the recent alarming cyber attacks and data breaches affecting some of the world's largest companies. We therefore will explain the risks that background screeners face and will provide background screeners with the best practices to protect their companies and third-party data from cyber attacks and data breaches. | Presented at the 2018 Annual Conference
October 3, 2018
Blocking and Tackling: Defensive Techniques for Defending the Newest Litigation Theories and Regulatory Concerns
Presenter: Pamela Devata, Seyfarth Shaw LLP | Whether you are new to the industry or a veteran background screener, this session is for you. Though the statute has remained the same, regulations and litigation have not. Interpretations under the law are constantly changing. Come learn about the newest theories to protect your company. | Presented at the 2018 Annual Conference
October 3, 2018
Building, Scaling, Marketing and Growing your CRA
Presenters: Nick Fishman, Nick Fishman, LLC; Jason Morris, Morris Group Consulting, LLC | This session will teach owners and executives of CRAs how to grow and scale their operations to compete in the current business environment. It's 2018 and the way we market and scale our operations has changed considerably in just the past few years. Automation of your marketing plans and operations is not longer a want, it's a need! Learn from industry experts and pioneers, Jason Morris and Nick Fishman formerly of EmployeeScreenIQ on how to be the best in our current business climate. | Presented at the 2018 Annual Conference
October 3, 2018
Common Ground: Exploring Global Screening Challenges and Solutions
Presenters: Gregoire Chevallier, iCOVER; James Osborn, iCOVER; Jenny Reid, iFacts; Shania Shoukat, Ingenioustribe Global Solutions; Summa McCosker, People Check PTY LTD (Moderator) | Join speakers from Europe, Pakistan and South Africa as they explore common challenges and ways to meet global screening needs. You will gain understanding and insight into the screening requirements and regulations of these regions. | Presented at the 2018 Annual Conference
October 3, 2018
Contracts, Contracts, Contracts: How to Protect and Advance Your Business Through Services Agreements
Presenters: Henry Chalmers, Arnall Golden Gregory LLP; Megan Mitchell, Arnall Golden Gregory LLP; Lisa Payrow, Arnall Golden Gregory LLP | Services Agreements are necessary to your business, but they can wreak havoc if not correctly drafted. Based on their experience advising screening companies large and small, the panelists will discuss key considerations for your services contracts, including: scope of services, end-user templates, indemnification, limitation of liability, default and termination, and end-user FCRA certifications. They will also discuss how careful drafting can protect screening companies, how customers try to use clauses against screeners, and how screeners can defend themselves against breach of contract claims. | Presented at the 2018 Annual Conference
October 3, 2018
Data and Document Retention: The Advantages and Risks of Data Retention
Presenters: Jennifer Sarvadi, Hudson Cook LLP; Jeanette White, CoreLogic, Inc. | There is a tension between retaining data and records for compliance purposes and the inherent risk that information carries. Clients increasingly demand or rely on CRAs to retain copies of reports for the client's own retention needs or analytics. CRAs query whether such information constitutes part of a "file" requiring disclosure to a consumer. May a CRA re-use that information? If so, for what purpose? How long should you keep different kinds of information anyway? The presentation will discuss data retention practices in today's evolving compliance environment. | Presented at the 2018 Annual Conference
October 3, 2018
Disputes Dos and Don'ts: Best Practices and Pitfalls For FCRA Compliance
Presenters: Courtney Stieber, Seyfarth Shaw LLP; Robert Szyba, Seyfarth Shaw LLP | Processing consumer disputes is a more intricate process than the Section 1681i framework implies, and the information you can learn from disputes is integral to ensuring reasonable procedures to ensure maximum possible accuracy. We will cover the nuts and bolts of a CRA's obligations in reinvestigating and responding to a consumer's dispute. Our session will cover the "dos" and "don'ts" of disputes, including training, auditing, and common pitfalls of what goes wrong. And, we will discuss how to use disputes to improve your policies and procedures. | Presented at the 2018 Annual Conference
October 3, 2018
Drug Screening: Separating Facts From Myths
Presenter: Todd Shoulberg, ClearStar, Inc. | Join us as we look at the most common questions, myths, and urban legends surrounding drug screening. We delve into the details of second-hand marijuana smoke, poppy seed muffins, certain time frames to get drug tests completed, and much more during this educational presentation. You will also be given the opportunity to ask all of those questions you have been holding on to, and it's ok to start it with, "I'm asking for a friend." | Presented at the 2018 Annual Conference
October 3, 2018
Drug Testing Trifecta: DOT Changes, Opioid Epidemic, and MRO Challenges
Presenter: Tom Fulmer, National Drug Screening, Inc. | This session will discuss the 2018 implementation of changes to the DOT testing panel and MRO requirements, how employers and service agents are responding to the prescription abuse and marijuana legalization issues (as well as opportunities to increase sales), and the importance of the MRO especially in light of the hold period on the issuing of safety concerns. Many service providers are now uncertain how to best handle the new changes and many are missing out on prime opportunities. | Presented at the 2018 Annual Conference
October 3, 2018
GDPR Is Here - Where Are We Now?
Presenters: Kerstin Bagus, ClearStar Inc.; Kevin Coy, Arnall Golden Gregory LLP | The new EU privacy regulation GDPR is in force and it brought a lot of changes to our industry. It's a new regulation, for companies and regulators. This session will cover what we have learned to date about the regulation, how it's being implemented and enforced, and some key areas of interest for NAPBS members. | Presented at the 2018 Annual Conference
October 3, 2018
International Drug Testing Policy: A Comparison of International and United States Policy, Procedures and Practice
Presenter: Nina French, The Current Consulting Group, LLC | Comparing drug and alcohol testing policy and procedure in the United States with the rest of the world language is not the only difference. Where drug and alcohol may be common practice in much of the United States, it needs to be clear that the world landscape sees things very differently. In addition to consulting the laws where you do business, consideration must be given to the culture of employee rights. This training will focus on differences between drug and alcohol testing in the US and internationally. | Presented at the 2018 Annual Conference
October 3, 2018
Island of Misfit Toys: How Does the FCRA Apply to FINRA Onboarding, Vendor Credentialing, Volunteers, Independent Contractors, and Other "Not Quite Employment" Circumstances (If at All)?
Presenters: Rebecca Kuehn, Hudson Cook LLP; Julie D. Hoffmeister, Troutman Sanders LLP | Must you use a consumer report when performing a criminal background check on a potential vendor? What about the screening needed for FINRA broker/dealer compliance? The FCRA applies to criminal record background reports for determining eligibility for employment or housing, but there are several uses that do not clearly fit with the FCRA's definition of consumer report. This presentation will cover the state of the case law and regulatory guidance and discuss compliance strategies for the delivery of reports that don't quite fit. | Presented at the 2018 Annual Conference
October 3, 2018
Legislative Update
Presenters: Francine Friedman, Akin Gump; Brent Smoyer, Smoyer Government Affairs | An update from NAPBS? contracted partners, Akin Gump and Smoyer Government Affairs, to include current legislative activity affecting the industry at both the federal and state levels. Walk away with an understanding of the current legislative landscape that impacts your business. This is a session you cannot afford to miss. | Presented at the 2018 Annual Conference
October 3, 2018
Lessons From a Plaintiff's Attorney: Compliance and Avoiding FCRA Litigation
Presenter: Erin Novak, Montgomery McCracken Walker Rhoads LLP | FCRA lawsuits, especially class actions, are pervasive, lengthy and expensive. Despite the industry's attention to FCRA compliance, CRAs and wholesalers still find themselves defending allegations they have violated the FCRA. Why? Find out from a seasoned Plaintiff's lawyer, turned industry-defender, who will provide lessons from the plaintiff's bar that every CRA and wholesaler can use. This presentation will discuss nationwide litigation trends, tactics used by the plaintiff's bar and the ways that companies can help protect themselves from FCRA lawsuits. | Presented at the 2018 Annual Conference
October 3, 2018
Litigation and Compliance in Background Screening: The Business Perspective
Presenters: David Anthony, Troutman Sanders LLP; Cindy Hanson, Troutman Sanders LLP; Timothy St. George, Troutman Sanders LLP; Jeanette White, Esq., CoreLogic, Inc. | This presentation is a panel discussion between Troutman Sanders LLP and Jeanette White, Esq., Associate General Counsel of CoreLogic, Inc. The panel will discuss ways in which litigation risk is minimized, litigation is handled, regulators are addressed, and how such issues are implemented with the help of outside counsel and business teams. | Presented at the 2018 Annual Conference
October 3, 2018
Managing Expectations Between CRAs and End Users
Presenters: Don Place, Raytheon Company; Susan Smith, CarMax; Rebecca Weiser, NAPBS End-User Advisory Group | The End User Advisory Group invites you to come learn about why managing expectations is important, who panel members believe should be involved and how the process of managing expectations might occur. This session will include an introduction to some of our members, a focus on managing expectations and will conclude with a Q&A opportunity. | Presented at the 2018 Annual Conference
October 3, 2018
Tenant Screening: Enforcement News and Updates
Presenter: Nancy Lynn Roberts, PeopleFacts | Join Nancy Lynn Roberts as she shares the changing enforcement environment, and what it means not only for clients but for tenant screening firms as well. In short, HUD issued about five documents in 2016 and has kicked into gear a new enforcement effort that certainly has a variety of clients and screening firms waking up to their obligations under the Fair Housing Act. While the funding for HUD has not increased greatly since that time, they are getting wiser and more targeted in their enforcement efforts so as to be more effective with the dollars they are being given. | Presented at the 2018 Annual Conference
October 3, 2018
The CRA Guide to Social Media Hiring Policy
Presenters: Julie Hakman, AmericanChecked Inc.; Bianca Lager, Social Intelligence; Montserrat Miller, Arnall Golden Gregory LLP | With social media background screening on the rise, end users are asking for advise on developing a hiring policy based on compliant social media reports. This session will reveal key insight on how to guide the social media hiring policy discussion including what specific resources to master and how to make sound resources available without providing adjudication. | Presented at the 2018 Annual Conference
October 3, 2018
The Ontario Police Record Checks Reform Act: How it Changes (And Doesn't Change) Background Screening in Canada
Presenter: Mark Sward, Sterling Talent Solutions | The Police Record Checks Reform Act (also known as Bill 113) comes into effect on November 1. This session will go over the details of the law, the political backdrop that led to its enactment and eventual proclamation, how it changes background screening in Ontario and elsewhere in Canada, how background screeners and customers are complying, and what expectations are after the June provincial election. | Presented at the 2018 Annual Conference
October 3, 2018
The Seven Biggest Compliance Questions All CRAs Should Be Asking
Presenter: Scott Paler, DeWitt Ross & Stevens S.C. | The legal landscape surrounding the background screening industry continues to evolve. Often background screening companies are left with an uneasy feeling--where should we focus our time, attention, and resources? This session--led by attorney and frequent NAPBS speaker Scott Paler--will identify the most significant compliance and risk management questions facing screening companies today. It will also provide a road map for thinking through each question, offer concrete tips for selecting the best path forward, and take follow-up questions from the audience. | Presented at the 2018 Annual Conference
October 3, 2018
Whose Data is it? The Roles of Controller and Processor in Background Screening, Pre and Post GDPR
Presenters: Kerstin Bagus, ClearStar Inc.; Mark Sward, Sterling Talent Solutions | European data protection law defines "data controllers" and "data processors" and assigns different responsibilities to each. Which is which in the screening context, and what are the implications one way or the other? How can a screener ensure their interests are protected and they are not pushed by a customer into accepting too much risk? Watch a debate between a background screener, intent on being defined as a processor, and a customer hoping to pass some additional responsibility on their service provider through co-controllership. | Presented at the 2018 Annual Conference
October 3, 2018
Your Client Is the Subject of a Fair Housing Investigation or Lawsuit: What Does That Mean for You?
Presenters: Damon McCall, ApproveShield; Jennifer Sarvadi, Hudson Cook LLP | Your client comes to you for help in responding to a complaint or investigation. The client is anxious and unsure of how to respond. They ask you, as their CRA, to provide copies of documents, to provide help in understanding how the decision was made, and how they should respond to the inquiry. Even better, they may ask you to write a letter or talk to the investigator explaining "what happened." Come discuss how to be helpful where you can, but carefully manage their requests for information to mitigate your own risk. | Presented at the 2018 Annual Conference
April 12, 2018
Accreditation - Current and Future
Presenters: Background Screening Credentialing Council (BSCC) Members | Join members of the Background Screening Credentialing Council (BSCC) for a panel discussion of the recently approved revised Background Screening Agency Accreditation Program (BSAAP) Accreditation Standard, as well as your current Accreditation resources and the path to Accreditation and Re-Accreditation. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Advocacy Training
Presenters: Francine Friedman, Akin Gump; Chase Hieneman, Jamie Tucker, Akin Gump | Advocacy Day training will be open to all conference attendees and mandatory for anyone who is signed up for Advocacy Day on Wednesday, April 18. Francine Friedman and Jamie Tucker will walk attendees through the day, reviewing the schedule, setting expectations and most importantly illustrating the NAPBS messaging to ensure everyone is prepared for our day on Capitol Hill. For anyone who did not sign up for Advocacy Day but is interested in learning what Advocacy Day is all about or simply hearing the NAPBS messaging, please join the session. | Presented at the 2018 Mid-Year Conference
April 12, 2018
All About Data - Retention, Disposal, Security and Breaches
Track: Legal/Compliance | Presenter: Montserrat Miller, Arnall Golden Gregory LLP | In this session, we discuss how an individual's personal data is retained, disposed of, safeguarded and what to do in the event of a breach. The discussion considers data retention from the end-user and consumer reporting perspectives. We also address the Disposal Rule, what it means, and consider how agreements are structured to safeguard personal data. Finally, we explore what background screeners should do in the event of a data breach affecting their client's employee's personal data. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Background Checks - Minimizing High Impact Risks with Subcontractors
Track: Business | Presenters: Elizabeth Stern, Mayer Brown; Marcia Goodman, Mayer Brown | Are your vendors using subcontractors at your site? And, if they are, have the subcontractors been subject to the necessary background checks? If not, your company may be exposed to risks related to terrorism, export control violations, money laundering, anti-corruption laws, data breaches, and visa fraud. Join us to learn how your company can exercise a sufficient degree of control over how vendors vet subcontractors-while not acquiring liability itself. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Ban-the-Box: Multi-jurisdictional Compliance and Enforcement Trends
Track: Legal/Compliance | Presenters: John Zaimes, Mayer Brown; Roxanne Wilson, Mayer Brown; John Drury, Seyfarth Shaw LLP; Robert Szyba, Seyfarth Shaw LLP | States, counties, and municipalities have passed "ban the box" legislation with a variety of requirements that have created a patchwork of legal obligations. Consumer reporting agencies and clients that operate in multiple jurisdictions are subject to a variety of obligations, which at times can be ambiguous, and at times may necessitate separate (and often unique) procedures per jurisdiction. This session provides an overview of key distinctions in the statutes and ordinances in jurisdictions that have banned the box for employees, the penalties that can be imposed for disregarding the law, and insights on industry practices for employers to comply with a legal framework that is inconsistent.
April 12, 2018
Best Practices for Compliance with the FTC Act
Track: Legal/Compliance | Presenters: Irene Liu, Checkr; Kandi Parsons, Zwillgen; Tiffany George, Federal Trade Commission | This session provides an overview of the best practices for complying with the FTC Act, including privacy and security best practices for CRAs, end users and furnishers. You also learn how the FTC views unfair or deceptive acts or practices in our industry and the best practices for marketing your services. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Changing Landscape of Tenant Screening Laws
Track: Tenant | Presenters: Webb McArthur, Hudson Cook LLP; Jennifer Sarvadi, Hudson Cook LLP | State and local jurisdictions have been moving to ban or otherwise restrict the use of criminal and eviction records in residential screening. These laws limit what you can screen, how you can screen, and when you can screen. We discuss notable examples of these laws, notably those in Seattle, D.C., and Newark. We discuss how they affect screening, the tension with federal expectations, and where we go from here. | Presented at the 2018 Mid-Year Conference
April 15, 2018
Communication in the Modern Era and Being an Effective Advocate for the Industry
Track: Business | Presenters: Adam Temple, JDA Frontline; Trevor Francis, JDA Frontline | This session focuses on two areas ? how communication has evolved to where it is today and how those in the background screening profession can be effective advocates for the industry. We explore how those in the newsroom - both reporters and editors - do their jobs and why they report the news the way they do. We discuss what those in the CRA industry should know when planning to engage with the media or respond during crisis situations, along with how others view the background screening industry vs. the way those within the industry view it. Finally, we cover how you can effect change through the way we communicate internally, to policy makers and the media. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Driving Records: Putting Your Compliance in Gear
Track: Legal/Compliance | Presenters: Rebecca Kuehn, Hudson Cook LLP; Ronald Raether, Troutman Sanders | Employment screening companies offering driving records must navigate both the Fair Credit Reporting Act and the Drivers Privacy Protection Act. With litigation under the DPPA increasing, this presentation offers a check under the hood for compliance with both of these laws and a chance to tune up compliance.
April 14, 2018
FCRA Ignorance Isn't Bliss
Track: Legal/Compliance | Presenter: Pamela Devata, Seyfarth Shaw LLP | Ignorance isn't always blissful, especially when it results in unexpectedly litigation. NAPBS resident FCRA authority Pam Devata will teach you how to protect yourself and your company from being the next to "learn the hard way" in FCRA litigation. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Increasing Litigation Against Wholesalers: What it Means for the Industry as a Whole, How to Prepare and Defense Strategies
Track: Legal/Compliance | David Anthony, Troutman Sanders LLP; Cindy Hanson, Troutman Sanders LLP; Timothy St. George, Troutman Sanders LLP | An increasing number of lawsuits are being filed nationwide against public records vendors and "wholesalers" of information, claiming that the transmission of public records renders the company a consumer reporting agency for purposes of application of the Fair Credit Reporting Act. These cases raise unique issues and potential defenses, as well as issues of insurance coverage. Moreover, such claims also raise related concerns for background screening companies. This session explores those issues and how best to prepare for such a lawsuit. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Insurance: Why it's the # 1 Compliance Risk Area and How to Get it Right
Track: Legal/Compliance | Presenter: Scott Paler, DeWitt Ross & Stevens S.C. | Far too often, background screening companies find out at the worst possible moment that their insurance policies do not provide the protection they envisioned. The reality is that the value of an insurance policy comes down to the language in the policy. Good language means meaningful coverage. Bad language means the opposite. Attorney Scott Paler, who has examined insurance policies for dozens of screening companies, provides tips for reviewing and negotiating insurance policies. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Investigative Consumer Reports: Litigation Trends and the Salary History Ban Movement
Track: Legal/Compliance | Presenters: William Simmons, Littler Mendelson PC; Courtney Stieber, Seyfarth Shaw LLP; Esther Slater McDonald, Seyfarth Shaw LLP | Many places, including California, are passing laws making applicants' prior compensation off-limits. Though the headlines largely focus on employers, the laws will also cause headaches for CRAs performing investigative consumer reports and employment verifications. Those issues are compounded by the potential for increased FCRA class and individual litigation involving investigative consumer reports. In this session, we cover: (1) a primer on basic FCRA compliance for investigative consumer reports; (2) investigative consumer report litigation trends; (3) salary history ban laws by jurisdiction; and (4) tips for CRAs. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Surviving the Shifts: The Changing Face of Engagement
Track: Business | Presenters: Bryan Snow, Wholesale Screening Solutions; Kym Kurey, Bridges Communications Group; Tom Fulmer, National Drug Screening, Inc. | Times are a changin', and in today's world of perpetual connectivity, a bad customer experience can be shared with the world in a matter of seconds. One study revealed that 39% of customers who have a negative experience will avoid that vendor for 24 months! Consider how many more will avoid that company due to the negative reviews or word of mouth. Customer experience and team engagement are essential to success, but is your company keeping up or getting left behind? For continued growth and increased profits, "shifts" affecting workplace demographics, technology, and litigation rates require our customer service teams to shift as well. In this panel discussion, we will discuss these necessary shifts related to team building, training, technology, communication, trending culture, and how engagement makes it all possible. | Presented at the 2018 Mid-Year Conference
April 12, 2018
The CRA Guide to Social Media Background Screening
Track: Legal/Compliance | Presenters: Bianca Lager, Social Intelligence; Montserrat Miller, Arnall Golden Gregory LLP | Social media sites like Facebook, Instagram, and Twitter have become an unlimited resource of real-time insights. With that, comes an almost equal potential for compliance violations when applying that resource to background screening. This session will address the legal concerns of social media and how the FCRA applies to the usage of social data. We'll also discuss how you can navigate ethical concerns around applying social media to a hiring decision and what CRAs should know in order to answer frequently asked client questions in a compliant manner. | Presented at the 2018 Mid-Year Conference
April 12, 2018
The Prescription Drug Epidemic in the Workplace: What Screeners Need to Know
Track: Drug Screening | Presenter: Nina French, The Current Consulting Group, LLC | It is difficult for any person in the US to ignore the increasing problem of prescription drug abuse. The issue of prescription drug abuse is complex and testing in the workplace requires a firm understanding of what employers are allowed to do when confronted with both authorized use and abuse of prescription drugs. This informative session gives participants insight into the cause of the epidemic, the complexities of managing use and abuse in the workplace, the Department of Transportation's regulations and how screeners can advise their clients on testing now and in the future. | Presented at the 2018 Mid-Year Conference
April 12, 2018
Untangling the Web of Cross Border Transfer Requirements into and out of the U.S.
Track: International | Presenters: Kerstin Bagus, ClearStar Inc.; Kevin Coy, Arnall Golden Gregory LLP | This session will cover the various ways companies can legally move data into and out of the US. Concepts discussed will be EU specific mechanisms, consent methods, and the Accountability model used in other countries. We will also review requirements when sending PII out of the US. | Presented at the 2018 Mid-Year Conference


Disclaimer: NAPBS materials are often provided by industry subject matter experts. The information and opinions expressed are for educational purposes only and are based on current practice, industry related knowledge and business expertise. The practices may not have been independently vetted and are neither approved nor endorsed by NAPBS.

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